Friday, January 28, 2011

Resolving Interpersonal Conflict

John had been staying in a single room on campus for most of his university life. However, during his last semester he was allocated to a double room and was told that his roommate would be an Indian male student. Initially he was sure that he would get along with his roommate very well. They were from the same faculty, and he thought that would make them bond more easily.

When John first started sharing a room with Kumar, he felt that he couldn’t have asked for a better roommate. Kumar was funny and charismatic. He even helped John to collect hall meals on several occasions when John had classes.

But after a week, John began to feel strained. Being an orderly person, he could not stand Kumar cluttering the room with his stuffs. Furthermore, Kumar had a bad habit of slamming the door loudly. It did not help that Kumar was a nocturnal person. Many times John was startled awake in the middle of the night by the sound of door slamming.

Soon after, John’s sleeping quality deteriorated. He was having troubles focusing in class and always felt tense when he returned to their messy room. Even though he tidied up the room every now and then, Kumar always managed to mess up the room again later. Also, he couldn’t help but feel that perhaps Kumar was taking advantage of his willingness to clean the room.

Fed up, John confronted Kumar one day. To which Kumar responded flippantly, “Relax dude, you are such a neat freak!” He also insisted that he didn’t slam the door and that John was silly to get startled so easily. John was so angry that he walked out on him.

If you were John, what would you have done?

Saturday, January 22, 2011

Effective Communication

One of my friends once told me that I am sometimes “expressionless”. I think she meant I am unsmiling (“expressionless” made me sound like some plastic mannequin!) which led her to think that I was annoyed at her. I suppose it didn’t help that I didn’t talk with her. The thing is sometimes I’m just so lost in my own thoughts that I wasn’t aware that I am giving off a “negative” aura. Now I realized even if there isn’t any verbal exchange, communication is still going on. I guess this is an example of error in encoding and decoding the message. There’s so much more to communication than just the oral conveying of messages!

To me, effective communication means to be able to share one’s thoughts and feelings clearly without conflicts, misunderstandings and errors. People come from all walks of life, and we are all different in how we perceive the world. Hence, to be able to communicate effectively is really an essential skill to be successful in work, relationship and life.

And that is the reason I am taking this module. I want to be able to interact confidently with strangers without feeling apprehensive. I haven’t had much chance to give oral presentations or do research projects in university (some might consider it a blessing :p). Now that graduation is looming I have no idea how to write an application letter. ES2007S provides me the opportunity to learn just how. I hope by the end of this semester, my head will be fuller with new knowledge, and my heart will be fuller with new friendships.